CASE STUDIES
Deluca & Associates
Company Overview
Representing thousands of clients, DeLuca & Associates remains established as the premier consumer bankruptcy law firm in Nevada. Our reputation affords us the luxury of being able to specialize in the area of bankruptcy. Because of our stellar reputation, we receive countless referrals from former clients and their families. Equally important, DeLuca & Associates is a full service bankruptcy firm. We obtain your credit reports to assist you in locating your creditors. We walk you step-by-step through the bankruptcy process. We help you complete all of the complicated forms. We do our best to make an otherwise difficult situation as smooth as possible.
Business Problem
With the economic recession in full stride, bankruptcy filings have increased by the millions across the United States. Deluca and Associates is currently servicing over 500 new filings per month, with the average case size being approximately 400 pages per file. This represents close to a 100 new boxes of files being generated every month. For Deluca and Associates this was creating a significant storage dilemma and distraction to the business. More staff members were needed to manage the files, physical storage was consuming more of the firms working area, and file retrieval and response time were slow and client service was starting to suffer.
Solution
Image Doc USA has digitaly imaged nearly 2.5 million pieces of paper for Deluca and Associates and continues to Image their files on an ongoing monthly basis. As much as 30 percent of revenues previously wasted on unintentional inefficiencies, due to paper file management, are now channeled directly into increased shareholder value. Our ImageDoc partnership has provided the following:
- Increase in the number of clients serviced on a daily basis by as much as 25 percent.
- Additional overall office efficiency while reducing operational costs, which has led to increased revenues.
- Increased the amount of billable time while maintaining a high level of customer satisfaction.
- Access to critical documents has increased productivity and minimizes lost sales opportunities to competition.
- Turnaround time of critical customer documents is decreased by 100 percent. Now, Deluca’s employees consistently have the correct information when they need it.
"I have transformed my bankruptcy practice into an efficient and secure operation by digitizing all of my paper records. Image Doc USA provided me tremendous service at the lowest possible cost and I recommend them highly to every attorney in our space!"
Anthony Deluca, CEO
Deluca and Associates